Customer Cancellation & Refund Policy


How do I place a cancellation request on TabletAdda?

Customer can cancel the order within 24 hours from the date & time of order placed otherwise it will be cancelled through customer care team only.

Before Shipment - Within 24 hours from the date of order placed.

Once the cancellation done, the amount will be fully refunded via original method of payment (entire amount or after deduction bank charges) as per order placed.

If you wish to cancel your order, please follow these steps:     

  1. Click on the Cancel link against your order in the MY ORDERS section in My Account.
  2. Choose cancellation option and fill in the required details.
  3. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
  4. Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund your prepaid amount as per our Return Policy.



How long will it take to cancel my order?

We take 3-5 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.


What about refund after cancellation?

You don’t have to worry as your payment is protected under TabletAdda Cancellation Policy. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.


Payment Refund

I paid the amount upfront while purchasing item from TabletAdda, how do I get the refund?

Your payment is covered under TabletAdda Refund Policy. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 10-12 working days. 


I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. TabletAdda will contact you for your bank account details. It normally takes 10-12 days for your money to get reflected in your bank account. 


What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from TabletAdda customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 10-12 working days for the money to be credited to your account.


Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.


How long will it take to refund?

Debit card/credit card/net banking

10-12 working days from the refund initiation date

NEFT transfer

10-12 working days from the refund initiation date