Frequently Asked Questions

Q. Why have I not received my order yet?

A. Due to unforeseen circumstances, it is possible that your order gets delayed. You will receive an E-mail/SMS which will be informing you about the delay along with new expected delivery date. Visit MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

Q. How do I place a return/replacement request on TabletAdda.com?

A. If you want to return/replace a product on TabletAdda, please follow these steps: 

  • Create a return/replacement request online. You can replace the product bought on TabletAdda within 7-days of delivery
  • Login to your TabletAdda Account and go to MY ORDERS section. 
  • Select the item you wish to replace and click on the Return/Replace link against the order.
  • Choose return/replacement option and fill in the required details.
  • Once the return/replacement request is created, we will ensure that it is processed as soon as possible.

Q. How do I place a cancellation request on TabletAdda.com?

A. If you wish to cancel your order, please follow these steps: 

  • Click on the Cancel link against your order in the MY ORDERS section in My Account.
    Choose cancellation option and fill in the required details.
  • Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

Q. I paid cash on delivery, how would I get the refund?

A. If you chose to pay Cash on Delivery, the refund will be credited an NEFT transfer to your bank account. For an NEFT transfer we would require the following details: 

  • Bank Name
  • Account Holder’s Name
  • Bank Account Number
  • Branch Address
  • IFSC Code

Q. How long will it take me to receive the refund for my return?

A. We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can be in the form of a NEFT transfer to your bank account.

Q. How long will it take me to receive the refund after I cancel the order?

A. We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.

Q. What should I do if I find my package opened or tampered with upon delivery?

A. TabletAdda believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the policy period. We will look at it immediately and get back to you.

Q. If I receive a physically damaged product, can I get it replaced?

A. Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps: On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. If you are concerned, don't open the product yourself. Call the TabletAdda customer care for further assistance.

Q. I have placed my order. What next?

A. Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your TabletAdda Account’s MY ORDERS section.

Q. If I receive a wrong product, can I get it replaced?

A. We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You can also choose to apply for a refund.

Q. Do I have to pay any shipping and delivery charges?

A. Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on TabletAdda, the shipping and delivery is provided free of cost.

 

Order Tracking

Q. Will I be informed once my order is processed?

A. Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Q. How do I check the status of my order?

A. Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.

Q. Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order

Q. What is the difference between shipping and delivery?

A. Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Q. Do I have to pay any shipping and delivery charges?

A. Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on TabletAdda, the shipping and delivery is provided free of cost.

Q. Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

A. For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Q. What should I do if I find my package opened or tampered with upon delivery?

A. TabletAdda believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the policy period. We will look at it immediately and get back to you. TabletAdda believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the policy period. We will look at it immediately and get back to you.

Q. How can I find out if TabletAdda delivers to my location?

A. You can find out if TabletAdda.com delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. TabletAdda keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

Q. The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?

A. The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

Q. How can I get my orders delivered faster?

A. TabletAdda offers Same/Next-Day Delivery for a faster delivery of your order. If you order using this delivery option, then your order will be delivered to you by end of same/next business day. This delivery option is available only for select cities and items. To check if this option is available to you, check for Same/Next-Day Delivery option mentioned on the right side of the product image on the product page.

Q. Is it possible to get my order delivered Same/Next-Day?

A. Yes, it is! During checkout, please select the Same/Next-Day delivery option, depending on whether this product can be shipped by this option to your location. Next-Day delivery is charged at Rs.70 per product in your order. Same-Day delivery is charged at Rs.100 per product in your order.

Q. Do you ship internationally?

A. Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.

 

Cancellation and Replacement

Q. How do I place a cancellation request on TabletAdda.com?

A. If you wish to cancel your order, please follow these steps:

Create a cancellation request online. Click on the Cancel link against your order in the MY ORDERS section in My Account. Choose cancellation option and fill in the required details. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible. *Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

Q. Why was my order cancelled by TabletAdda?

A. We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

If product is out of stock or is discontinue inaccuracies or errors in pricing information. We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

Q. If I receive a wrong product, can I get it replaced?

A. We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

Q. If I receive a physically damaged product, can I get it replaced?

A. Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. If you are concerned, don't open the product yourself. Call the TabletAdda customer care for further assistance.

Q. If I am not satisfied with the quality of the product, can I get it replaced?

A. Certainly! TabletAdda has a ‘No Question Asked Policy’. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

Q. I have requested a replacement, when will I receive it?

A. Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/SMS advising you on the estimated delivery date. Based on customer location, delivery span varies.

Q. What if I choose to have my order replaced and the product is sold out?

A. Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.

 

Returns and Refunds

Q. What is TabletAdda.com’s 7-day Return Policy?

A. TabletAdda.com gives you the option to replace and/or return the products bought on TabletAdda within 7 days of the receipt of the order. The 7-day Return Policy at TabletAdda is a ‘No Question Asked Policy’. You can return/replace the product if you are not satisfied: With the quality of the product with the fitting of the product or if you receive a damaged product, all items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact. Exceptions to the Return Policy.

Q. How do I place a return request on TabletAdda?

A. "If you want to return a product on TabletAdda, please follow these steps:

Create a return request online. You can return the product bought on TabletAdda within 7-days of delivery. Login to your TabletAdda Account and go to MY ORDERS section. Select the item you wish to replace and click on the Return/Replace link against the order. Choose return option and fill in the required details. Once the return request is created, we will ensure that the return is processed as soon as possible."

Q. How long will it take me to receive the refund after I cancel the order?

A. We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.

Q. I paid cash on delivery, how would I get the refund?

A. If you chose to pay Cash on Delivery, the refund will be credited an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

  • Bank Name
  • Account Holder’s Name
  • Bank Account Number
  • Branch Address
  • IFSC Code

Q. What if I am not satisfied with quality of the product, can I return it?

A. Certainly! TabletAdda has a ‘No Question Asked Policy’. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the Quality check, we would initiate the refund/replacement as per your choice.

Q. Do I have to return the free gift received along with the product while returning the product?

A. If the product bought on TabletAdda.com comes with a free gift, you will have to return it along with the product you have raised return request for.

Q. Is it possible to get an NEFT refund if I paid through Credit/Debit card or Net banking?

A. We are sorry, but the refund amount will be credited to the same account from where the payment was made. However, you can opt for an NEFT transfer to your bank account if your mode of payment was Cash on Delivery.

Q. Do I need to pay the courier company to send my product back? Will I get the money back?

A. Once you have raised a return/replace request on TabletAdda, we will arrange for a reverse-pickup of your product. The delivery charges for your return/replace will be borne by us. In case the facility of reverse-pickup is not available at your location, you will be required to ship the product to us. The shipping charges borne by you for the return/replace will be refunded back to you.

 

Payments

Q. What are the payment modes for purchasing on TabletAdda.com?

A. We accept the following modes of payment:

  • Debit/Credit Cards/Net banking of all major banks
  • Cash On Delivery (COD)
  • Credit Card EMI
  • Cash Card/Free charge Balance
  • E-Gift Voucher

Q. What is COD (Cash on Delivery)? Are there any additional charges for COD orders?

A. COD refers to Cash on Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. TabletAdda offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. TabletAdda does not offer COD at all locations. Please enter your pin code to check the availability of COD option at your location.

Q. Can I pay COD (Cash on Delivery) for every product I buy on TabletAdda?

For most of the products, COD is available and is mentioned on the product page below Next-Day delivery option. However, due to logistics concern, this option might not be available for few products.

Q. Can I pay in instalments (EMI) for my purchase?

A. TabletAdda.com offers you the option to pay for your purchase with EMI.

You can choose between the EMI plan for 3 months/6months/9 months/12 months. Before opting for EMI, please make a note of few points:

Order value should be more than Rs.3000 (it can be cost of 1 product or sum of multiple products).

Q. Can I make some payment by cash and rest of the amount by EMI for a product?

A. Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or EMI. If you opt for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

Q. How does EMI payment work on TabletAdda?

A. If you choose to pay for an order through EMI, you need to choose the EMI plan and bank for processing it. The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.

Q. Can I use my Debit Card for availing EMI option on my purchase?

A. Our aim is to provide our customers with the best shopping experience. Unfortunately, we do not have the option of EMI using debit card at this point in time. However, you can place your orders using Credit Card.

Q. What information does TabletAdda store when I save my card?

A. We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

Q. What is the advantage of saving my card on TabletAdda.com?

A. Saving card details is an advantage while shopping on TabletAdda.com. Every time you proceed to make a payment, you do not have to enter your card details and can opt for express checkout. This not only saves your time but you can continue shopping even when you are not carrying your card with you.

Q. How many cards can I save on TabletAdda?

A. You can save multiple card details in your account on TabletAdda.com. During payment process, you will be given a choice to choose from the saved cards to make a payment. You can also choose to enter details of a new card to proceed with the payment.

Q. My transaction failed but the money was deducted from my account. What should I do?

A. We regret the inconvenience caused. Please fill in our Contact Us form available under the Any Other query section with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

 

My Account, Login & Alerts

Q. Do I have to register to shop at TabletAdda.com?

A. No, you are not required to register yourself to shop on TabletAdda.com. You can login as guest and shop unlimited with us.

Q. What are the benefits of creating an account on TabletAdda.com?

A. Creating an account on TabletAdda.com is beneficial in many ways.

You will have access to:

  • My Orders - quickly and easily manage your orders such as View Details, Track, Cancel and Return/Replace etc.
  • My E-Gift Voucher Balance - Check your E-Gift Voucher Balance
  • My Shortlist - View all your shortlisted products
  • Recommendations For You - Based on your previous searches, we recommend you products especially suited for you

Q. Are there any registration charges for creating an account on TabletAdda?

A. No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

Q. What should I do if I have trouble with logging in?

A. If you have trouble logging in, please follow these instructions:

  • Check your login details. Your login username is the e-mail address you used for registration.
  • Please make sure that your web browser accepts cookies.
  • If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page.

 

Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again."

Q. Should I be concerned about the privacy of my personal details I have shared with TabletAdda?

A. Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

Q. What should I do if I forget my password or my password does not work?

A. Do not panic. Please follow the steps mentioned below to reset your password:

  • Click on ‘My Account’ on the top right side of the TabletAdda.com homepage.
  • Click on the Forgot your Password link displayed on the page.
  • Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

Q. What if I don't want to receive any more SMS and E-mails from TabletAdda anymore?

A. You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us by sharing your reasons for unsubscribing, so that we will be able to examine it and serve you better in future.

Q. If I add few products in my wish list, will it expire after few days?

A. Yes, absolutely! You can save the products you like in your wish list for future purchase so that wouldn’t waste your time in searching them later. Please note that the price and availability of products remain subject to change. Your wish list serves only to remind you of products that you want to buy.

 

EMI Related Queries

Q. Can I pay in instalments (EMI) for my purchase?

A. TabletAdda.com offers you an EMI option. You can choose between the EMI plan for 3 months/6months/9 months/12 months. Before opting for EMI, please make a note of this point - Order value should be more than Rs.3000 (it can be cost of 1 product or sum of multiple products).

Q. How does EMI payment work on TabletAdda?

A. If you choose to pay for an order through EMI, you need to choose the EMI plan and bank for processing it. The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.

Q. Can I use my Debit Card for availing EMI option on my purchase?

A. Our aim is to provide our customers with the best shopping experience. Unfortunately, we do not have the option of EMI using debit card at this point in time. However, you can place your orders using Credit Card.

Q. Can I make some payment by cash and rest of the amount by EMI for a product?

A. Unfortunately a customer cannot opt for 2 payment modes in a single order. Payment can be either Cash on Delivery or EMI. If you opt for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

 

Smart Features

Q. What is Tell Me When Available?

A. Tell Me When Available is a feature by TabletAdda, using which you will be notified once your preferred size is available or when product gets in stock. This feature is available below the size chart and above the title of the product for respective cases. When the preferred size is unavailable

Q. What is Verify Pin code?

A. Verify Pin code is a feature using which you can easily check whether the product can be delivered at your location or not. You just need to enter pin code of your location and click on Verify.

Q. What is Questions & Answers?

A. Questions & Answers is an interactive feature launched on TabletAdda for the first time wherein you can post your Queries or Answer other’s Queries on site while relaxing at home with popcorn in hand and get answers from various other users, sellers or TabletAdda experts from across India.

Q. What is Reviews?

A. Reviews is a feature provided by TabletAdda wherein you can share your purchase experience on a broad platform. Post pros and cons of a product or services. Reviews can fetch you money as well. We organize review contest where writing a review can let you win exiting prizes.

Q. What is Promo Code?

A. Promo or Promotion code is a discount coupon code feature of TabletAdda using which you can avail discounts on your purchase. Promo code can be applied while processing payment.

Q. What is e-Gift voucher?

TabletAdda presents e-Gift Voucher, a very unique feature using which you can make your dear ones feel special on different occasions by gifting them TabletAdda e-Gift Voucher.

Q. What is Seller Zone?

A. Seller Zone is a unique feature of TabletAdda using which you can start selling products directly on our website. You need to register online and within few hours you can start selling your products and reach customers located in different parts of India.

 

Support & Feedback

Q. I want to sell my products on TabletAdda.com. Who do I get in touch with?

A. We welcome you to join our TabletAdda family as a seller. You need to fill a form and within few hours you can start selling your products on TabletAdda.com.

Q. How do I give a review about my purchase on TabletAdda.com?

A. We encourage our customers to share their shopping experience with larger audience by writing Reviews. On every product page you will find a review section where you can write a review, upload videos and images of the product. Reviews can fetch you badges and likes of other customers who found it useful.

Q. How do I get in touch with TabletAdda.com’s Customer Care Support?

A. For any assistance or help please get in touch with our Customer Care Support at +91 124400 5014 (available 9am to 7pm, 6 Days a Week).

Q. How to write Customer-Friendly Reviews?

A. When you write a review, it helps other customers to make a decision of purchase. Please keep a note of below points while writing a review:

  • Product centricity: Concentrate only on product feedback and DO NOT include service or seller feedback. Reviews with such content will NOT BE made live.
  • Simple language: Keep the language simple, light and in your own words.
  • Be crisp: If the details run long, break the review into readable short paragraphs and bullets.
  • No profanity: Profanity, copyrighted comments or any copied content must be avoided.
  • Share your experience: Explain what you liked and disliked about the product. The most helpful reviews are the ones that help readers know exactly what to expect.
  • Pros & cons: Select or add appropriate pros & cons to give a quick summary of your review to the reader.
  • Best usage: Mention best uses of the product and why one should buy it.